UniVRse developed the ZAHRAHVERSE AI Helpdesk to enhance how hospital patients access information and support. Designed as a friendly digital assistant available 24/7, the system allows patients to simply chat instead of navigating complex website menus. Whether users are seeking general hospital information or asking about specific symptoms such as knee pain, the AI listens to their questions and responds in a clear, conversational manner.

What sets ZahrahVerse apart is its face-to-face interaction. Rather than replying with text alone, the system generates video responses, allowing the assistant to speak directly to users. Supporting both Malay and English, this approach makes medical information, treatment details, and facility guidance easier to understand and more approachable for patients of all backgrounds.

Behind the scenes, the AI is connected to the hospital’s verified knowledge base, functioning like a smart receptionist with instant access to official handbooks and approved content. When patients ask about surgery prices, treatment packages, promotions, or common symptoms, the system retrieves accurate and trusted information, ensuring safety, consistency, and reliability in every response.

The AI Helpdesk is also designed to support real human interaction when needed. While the assistant handles information delivery through video, it is programmed to recognise when a patient is ready to take the next step. At that point, the system seamlessly connects users to the hospital’s customer service or telemarketing team for appointment scheduling or further assistance, helping to secure bookings efficiently without confusion or delay.